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How to Install Approved Software (Company Portal / Self Service)

Applies toWindows 11Windows 10macOS
5 min fix Updated 10 Jul 2026

By , 10+ years in IT support and helpdesk How these guides are checked

Quick Answer

Open the Start menu, type Company Portal, press Enter, search for the application you need, and click the Install button. No admin password is required.

Checked against Microsoft Learn - Windows release health, Microsoft Learn - end of support and retirement and between 5 Aug 2026 and 12 Sep 2026. Nothing published in that period has been linked to this guide.

Summary ​

This article guides you through installing pre-approved business applications using the internal software store (Company Portal on Windows, or Jamf Self Service on Mac). This method ensures the software is safe, licensed, and does not require administrator privileges to install.

Before You Start ​

  • An active internet or VPN connection.

Instructions ​

1. Install software on Windows (Company Portal) ​

Company Portal is your company's own app store, and everything in it is already approved.

  1. Click the Start menu, type Company Portal, and press Enter to open the app.
  2. Browse the home screen or use the search bar to find the application you need.
  3. Click the application, then click Install.
  4. The app will download and install silently in the background. You will receive a notification when it is finished.

2. Install software on a Mac (Self Service) ​

Self Service is the same idea on a Mac, under a different name.

  1. Press Command + Space to open Spotlight search, type Self Service, and press Return.
  2. Browse the catalog or search for the application you need.
  3. Click Install under the application icon.

Troubleshooting ​

INFO

If you need a specific application that is not listed in the Company Portal or Self Service, you must submit an IT support ticket to request approval and deployment.

Symptom / ErrorPotential CauseSolution
Install button is greyed outApp is already installedSearch your computer's Start menu or Applications folder for the app.
Installation fails or gets stuckNetwork interruptionRestart your computer, ensure you have a stable internet connection, and click Install again.

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Frequently asked questions

Why can't I just download the software from the internet?
Downloading software from the internet requires an administrator password to install. Software in the Company Portal is pre-approved for security and packaged to install without admin rights.
What if the software I need isn't in the Company Portal?
If an application is missing, you must submit a software request ticket to the IT Helpdesk so they can review it for security, purchase a license if necessary, and package it for deployment.