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Quick Answer

Go to myaccount.microsoft.com, sign in with your work account, click your photo at the top of the page, and choose Upload a new photo. Changing it here reaches Outlook, Teams, and SharePoint — allow up to 24 hours for every app to catch up.

How to Change Your Profile Photo in Microsoft 365 ​

Applies to: Microsoft 365 (Outlook on the web, new and classic Outlook for Windows, Teams desktop, web and mobile, SharePoint)
Article Type: How-To
Last Updated: 2026-07-29

Summary ​

This article shows you where to change your work profile photo so the new picture reaches every Microsoft 365 app, how long each app takes to pick it up, and what to do when the option is missing or the change appears to have no effect.

Prerequisites ​

  • A Microsoft 365 work or school account.
  • A square image saved on your computer or phone — see Step 4 for the size and format that upload cleanly.
  • No admin rights required. Some organizations disable photo changes for everyone, which Step 7 covers.

Instructions ​

1. Change Your Photo at the Microsoft 365 Account Page ​

Do it here and you do it once. Your photo is stored with your account, and Outlook, Teams, SharePoint, and the Microsoft 365 home page all read from that single copy.

  1. Open a browser and go to https://myaccount.microsoft.com. Sign in with your work email address if you are prompted.
  2. On the My account page, find your photo — or a coloured circle showing your initials — at the top of the page next to your name.
  3. Click the photo. A panel opens with your current picture and an upload option, labelled Upload a new photo or Change photo depending on your tenant's version.
  4. Click the upload option, select your image file, and click Open.
  5. Drag the slider under the preview to zoom or reposition the picture, then click Apply.
  6. Click Save. The panel closes and the new photo appears at the top of the page straight away.

Tip: You can reach the same page from the Microsoft 365 home page. Go to https://www.microsoft365.com (the address that used to be office.com), click your profile picture in the top-right corner, and select View account in the panel that opens.

Note: In classic Outlook for Windows the photo on the File > Info page is display-only. The Change link beneath it opens the same web page in your browser — the desktop app has no built-in photo editor.

2. Change Your Photo From Teams ​

Teams writes to the same account photo, so a change made here shows up in Outlook and SharePoint too.

  1. In the Teams desktop app or Teams on the web, click your profile picture in the top-right corner of the window. A panel opens showing your name, email address, and current status.
  2. Click your picture inside that panel, or click the camera icon that appears when you hover over it. A Change profile picture dialog opens.
  3. Click Upload picture and select your image file.
  4. Click Save.

On Teams mobile: tap your profile picture in the top-left corner, tap the picture again on the profile screen, then tap Take photo or Choose from library. Tap Done to upload.

Verification: Your new picture appears in the top-right corner of Teams within a few seconds. Chat lists and meeting tiles update more slowly — that is expected, and Step 5 explains why.

3. Change Your Photo From Outlook on the Web ​

  1. Go to https://outlook.office.com and sign in with your work account.
  2. Click your profile picture in the top-right corner. The account panel opens.
  3. Click the camera icon on your picture. Newer builds label this control Change and place it directly beneath the picture.
  4. Click Upload a new photo, select your image, and click Open.
  5. Adjust the crop with the slider, click Apply, then click Save.

Note: New Outlook for Windows opens this same panel, because the app is the web version in a desktop window. The steps are identical.

4. Use an Image Microsoft 365 Accepts ​

Most failed uploads come down to the file, not the account.

  • Shape: square. Every Microsoft 365 app crops your photo to a circle from the centre, so a wide or tall image loses its edges — and often the top of your head.
  • Format: JPG or PNG.
  • Size in pixels: at least 200 by 200. Microsoft 365 stores a 648 by 648 version for high-resolution screens, so upload at 648 by 648 or larger for the sharpest result.
  • File size: under 4 MB. A photo straight off a modern phone camera often exceeds this — open it in the Windows Photos app, click Edit image, crop it square, and use Save as copy to produce a smaller file.
  • Framing: head and shoulders. Your photo renders at around 32 pixels wide in a Teams chat list, and a full-length photo at that size is an unidentifiable smudge.

5. Give the Change Time to Reach Every App ​

This is the part that catches people out. The photo updates in one place immediately and everywhere else on its own schedule, because each app keeps its own cached copy.

WhereTypical delay
Microsoft 365 home page, Outlook on the webImmediate to a few minutes
Teams (your own view)A few hours, up to 24
Teams (what colleagues see)Up to 24 hours
SharePoint, Viva Engage, and profile cardsUp to 72 hours

To speed Teams up, sign out fully rather than closing the window: click your profile picture in the top-right corner, click Sign out, then sign back in. In a browser, press Ctrl + F5 to force a full page reload.

Note: Colleagues keep seeing your old photo longer than you do, because their apps cached the previous version independently. There is nothing to fix on your side and nothing they need to do — those caches clear within three days.

6. Remove Your Photo ​

  1. Go back to whichever panel you used above — https://myaccount.microsoft.com, the Teams profile panel, or the Outlook on the web account panel.
  2. Click your photo to open the picture panel.
  3. Click Remove photo (Remove picture in Teams).
  4. Confirm when prompted.

Your initials on a coloured circle replace the photo. The same delays from Step 5 apply in reverse — the old picture lingers in Teams and SharePoint for up to 72 hours.

7. Fix It When Nothing Changes ​

Two causes account for nearly every "I changed it and nothing happened" report.

You changed a personal Microsoft account, not your work account. The photo at account.microsoft.com belongs to a personal Microsoft account — the one used for Outlook.com, Xbox, and personal OneDrive. It is a completely separate identity from your work account, and changing it has no effect on work Teams, Outlook, or SharePoint.

  1. Click your profile picture in the top-right corner of any Microsoft 365 app.
  2. Read the email address shown under your name in the panel. It has to be your work address.
  3. If a personal address appears there, sign out, then sign back in with your work account and repeat Step 1.

Your organization has turned off photo changes. Some employers feed profile photos from an HR or badge system and block user edits so the directory stays consistent. Understanding Your Microsoft 365 Account — What You Can (and Can't) Change lists everything else your organization controls on your behalf. The camera icon disappears, or Upload picture is greyed out, or the upload appears to work and the old photo returns within a minute.

Raise a ticket with this wording: "I cannot change my Microsoft 365 profile photo — the upload option is unavailable in Teams and on my account page. Please confirm whether user photo updates are disabled for my mailbox in the Outlook Web App mailbox policy, or restricted in Microsoft Entra ID. If photos come from the HR system, tell me who to send my new photo to instead."

That gives IT the two settings to check and a route to a result even when the answer is no. How to Submit an Effective IT Support Ticket covers what else to include so the ticket is resolved on the first pass.

Troubleshooting ​

INFO

A profile photo lives in one place but is displayed by a dozen apps, each with its own cache. If the new picture is correct on your account page, the change worked — every other app is a matter of time, not a fault to troubleshoot.

Symptom / ErrorPotential CauseSolution
Camera icon or upload option is missingOrganization disabled photo changesRaise a ticket using the wording in Step 7 so IT can check the mailbox policy and Entra ID setting.
Upload fails with a size or format messageImage too large or wrong file typeSave the picture as a JPG under 4 MB, at least 200 by 200 pixels and square (Step 4).
New photo shows in Outlook but not TeamsTeams cached the previous copySign out of Teams completely and sign back in (Step 5). Allow up to 24 hours if that does not do it.
Colleagues still see the old photoTheir apps cached the old copyNo action needed on either side. Those caches refresh within 72 hours.
Photo changed in the browser but nowhere at workChanged a personal Microsoft accountCheck the email address in the account panel is your work address, then repeat Step 1 (Step 7).
Photo looks cropped or off-centreNon-square source imageCrop the image square before uploading — Microsoft 365 cuts a circle from the centre of whatever you supply.