Summary

This article walks you through fixing the "No Internet, Secured" error that appears on your Wi-Fi connection. This message means Windows has successfully connected to your Wi-Fi network (the "Secured" part) but cannot reach the internet (the "No Internet" part). Most causes are software-related and can be resolved without administrator rights in under five minutes.

In this guide

• 1. Confirm the Problem Is Your Computer (Not the Network)
• 2. Toggle Airplane Mode On and Off
• 3. Forget and Reconnect to the Wi-Fi Network
• 4. Run the Windows Network Troubleshooter
• 5. Flush DNS and Renew Your IP Address
• 6. Reset the TCP/IP Stack and Winsock
• 7. Change Your DNS Server to a Public DNS
• 8. Disable and Re-enable the Wi-Fi Adapter
• 9. Update or Reinstall the Wi-Fi Driver
• 10. Disable IPv6 on the Wi-Fi Adapter
• 11. When to Contact IT

Before You Start

• A Wi-Fi network you normally connect to successfully.
• Windows 10 or Windows 11.
• Access to another device (phone, tablet, or another computer) to verify whether the internet is working on your network — this helps distinguish between a computer issue and a network issue.

Instructions

1. Confirm the Problem Is Your Computer (Not the Network)

Before troubleshooting your computer, verify that your internet connection is actually working.

1. Pick up your phone or another device connected to the same Wi-Fi network.
2. Open a browser and load any website (e.g., google.com).
3. If the other device also has no internet: The problem is your router or internet service, not your computer. Restart your router (unplug it for 30 seconds, then plug it back in) and wait 2–3 minutes.
4. If the other device works fine: The problem is specific to your computer. Continue with the steps below.

2. Toggle Airplane Mode On and Off

The fastest fix. Toggling Airplane Mode resets all wireless radios and forces Windows to re-establish the Wi-Fi connection from scratch.

1. Click the Wi-Fi / Sound / Battery icons in the bottom-right corner of the taskbar to open Quick Settings.
2. Click the Airplane mode button to turn it on. Wait 10 seconds.
3. Click Airplane mode again to turn it off.
4. Wait for Windows to reconnect to your Wi-Fi network.
5. Open a browser and try loading a page.

3. Forget and Reconnect to the Wi-Fi Network

Reconnecting forces Windows to request a fresh IP address and DNS configuration from the router.

1. Click the Wi-Fi icon in the taskbar.
2. Click the arrow (>) next to the Wi-Fi button to see available networks.
3. Find your network (it will show "Connected, No Internet" or similar).
4. Right-click your network name and select Forget.
5. Wait a few seconds. Your network will reappear in the list.
6. Click your network name, click Connect, and enter your Wi-Fi password.
7. Wait for the connection to establish and check if the "No Internet" warning is gone.

4. Run the Windows Network Troubleshooter

Windows includes a built-in diagnostic tool that can identify and fix common network problems automatically.

1. Press Win + I to open Settings.
2. Navigate to System > Troubleshoot > Other troubleshooters.
3. Find Network and Internet (or Internet Connections) and click Run.
4. Follow the on-screen prompts. The troubleshooter will check your adapter, DNS, and gateway settings.
5. If it finds and fixes a problem, test your connection by opening a browser.
6. If it reports "No issues found," continue to Step 5.

5. Flush DNS and Renew Your IP Address

Stale DNS cache entries or an expired IP address lease are common causes of the "No Internet, Secured" error. These commands clear the old data and request fresh network settings from your router.

1. Press the Start key, type cmd, and press Enter to open Command Prompt.
2. Type each command below, pressing Enter after each one:

ipconfig /release
ipconfig /flushdns
ipconfig /renew

3. Wait for each command to complete. The ipconfig /renew command may take 10–15 seconds.
4. Close Command Prompt and check your Wi-Fi connection.

6. Reset the TCP/IP Stack and Winsock

If flushing DNS did not help, the Windows networking stack itself may be in a bad state. These commands reset the core network components to their defaults.

1. Press the Start key, type cmd.
2. Right-click Command Prompt and select Run as administrator (if available). If you cannot run as administrator, try the commands anyway — some will work without elevated permissions.
3. Type each command, pressing Enter after each:

netsh winsock reset
netsh int ip reset

4. Restart your computer — these changes require a reboot to take effect.
5. After restarting, connect to your Wi-Fi network and test.

7. Change Your DNS Server to a Public DNS

Your router's default DNS server may be slow or unresponsive. Switching to a well-known public DNS server can resolve the "No Internet" issue instantly.

1. Press Win + I to open Settings.
2. Navigate to Network & internet > Wi-Fi.
3. Click your connected network name (or Hardware properties).
4. Next to DNS server assignment, click Edit.
5. Change the setting from Automatic (DHCP) to Manual.
6. Toggle IPv4 to On and enter the following:
   • Preferred DNS: 8.8.8.8
   • Alternate DNS: 8.8.4.4
7. Click Save.
8. Open a browser and test. If the issue persists, try Cloudflare's DNS instead: 1.1.1.1 (preferred) and 1.0.0.1 (alternate).

8. Disable and Re-enable the Wi-Fi Adapter

This forces Windows to completely reinitialize the Wi-Fi adapter driver without requiring a full reboot.

1. Press Win + I to open Settings.
2. Navigate to Network & internet > Advanced network settings.
3. Under Network adapters, find your Wi-Fi adapter.
4. Click Disable. Wait 10 seconds.
5. Click Enable.
6. Wait for Windows to reconnect and test your internet connection.

9. Update or Reinstall the Wi-Fi Driver

An outdated or corrupted Wi-Fi driver can cause intermittent connectivity issues — especially after a Windows update.

1. Right-click the Start button and select Device Manager.
2. Expand Network adapters.
3. Find your Wi-Fi adapter (usually named something like "Intel Wi-Fi 6" or "Realtek Wireless").
4. Right-click it and select Update driver > Search automatically for drivers.
5. If Windows says the driver is already up to date, right-click the adapter again and select Uninstall device.
6. Check the box Attempt to remove the driver for this device if it appears, then click Uninstall.
7. Restart your computer. Windows will automatically reinstall the default Wi-Fi driver on startup.
8. Connect to your Wi-Fi network and test.

10. Disable IPv6 on the Wi-Fi Adapter

Some routers or network configurations have issues with IPv6, which can cause the "No Internet" error even though IPv4 connectivity works.

1. Press Win + R, type ncpa.cpl, and press Enter to open Network Connections.
2. Right-click your Wi-Fi adapter and select Properties.
3. In the list, find Internet Protocol Version 6 (TCP/IPv6).
4. Uncheck the box next to it.
5. Click OK.
6. Test your connection.

11. When to Contact IT

A fault that survives every step above sits on the network, not on your machine, and IT cannot see your side of it. Raise a ticket naming the exact Wi-Fi network you are connecting to, the building or floor you are in, when the connection last worked, and whether other people near you are affected.

Contact your IT helpdesk or network administrator if:

• You have completed all steps above and the error persists.
• The issue affects multiple devices on the same network — this indicates a router or network infrastructure problem, not a computer problem.
• Your organization uses a captive portal (a login page for Wi-Fi) and the portal page does not appear.
• You recently changed offices, desks, or buildings — you may need to be granted access to a different Wi-Fi network.
• The problem occurs only on your corporate network but not on home Wi-Fi — a Group Policy or network configuration may be involved.

Troubleshooting

DANGER

If other devices on the same Wi-Fi network have internet access but your computer does not, the problem is local to your machine — focus on Steps 5 through 9. If no devices can reach the internet, restart your router first (Step 1).

Symptom / Error	Potential Cause	Solution
"No Internet, Secured" on one computer only	Stale IP or DNS cache	Flush DNS and renew IP (Step 5).
Error appears after waking from sleep	Wi-Fi adapter did not resume properly	Toggle Airplane Mode (Step 2) or disable/re-enable the adapter (Step 8).
Error started after a Windows update	Driver compatibility issue	Update or reinstall the Wi-Fi driver (Step 9).
All devices on the network have no internet	Router or ISP issue	Restart the router — unplug for 30 seconds, plug back in, wait 2–3 minutes.
Error on corporate Wi-Fi but not home Wi-Fi	Network policy or proxy issue	Ask IT to confirm whether a Group Policy, proxy, or captive portal applies to your device, and mention that home Wi-Fi works fine.
Error goes away after reboot but comes back	TCP/IP stack corruption	Reset Winsock and TCP/IP (Step 6), which persists across reboots.
Connected to Wi-Fi, pages load very slowly	DNS server is slow or unresponsive	Switch to a public DNS server (Step 7).
"No Internet" after connecting to a new network	Incorrect network profile or DNS	Forget and reconnect (Step 3), then set public DNS (Step 7).

Related Articles

• How to Fix Wi-Fi Connection Issues on Windows 11
• How to Troubleshoot Slow Internet or Network Performance (User-Level Steps)
• How to Find Your Computer Name and IP Address
• How to Troubleshoot Bluetooth Device Issues (No Admin Required)
• How to Troubleshoot VPN Connection Issues (User-Level Steps)
• How to Fix Common Computer Glitches by Restarting

Did this solve your problem?