Licensing & Setup

Which app does what, licensing basics, new device setup, and checklists for new hires and departures.

20 guides in this category.

How-To Guides

How to Change Your Profile Photo in Microsoft 365 - Update your work profile photo once so it reaches Outlook, Teams, and SharePoint, plus what to do when the option is blocked by your organization.
How to Install Approved Software (Company Portal / Self Service) - Safely install IT-approved software without needing administrator rights using the Company Portal on Windows or Self Service on Mac.
How to Manage App Permissions and Connected Apps in Microsoft 365 - Review and revoke third-party app access to your Microsoft 365 account. Keep your data private by managing connected apps.
How to Set Up Microsoft 365 on a Mac - Are you a Mac user in a Windows world? Learn how to properly install and configure Word, Excel, and Outlook on macOS.
How to Set Up Microsoft 365 on a New or Personal Device - Set up Microsoft 365 on a new or personal computer — install apps, sync OneDrive, configure Outlook, sign in to Teams, and secure your account.
How to Use Keyboard Shortcuts to Work Faster in Windows and Microsoft 365 - A reference of the keyboard shortcuts actually worth learning for Windows, Outlook, Word, Excel, PowerPoint, and Teams.

Fix "You do not have access to this service" in Adobe - Resolve the "You do not have access to this service" error in Adobe Acrobat. Fix profile conflicts with our step-by-step troubleshooting guide.
How to Fix Microsoft 365 Apps Not Installing or Updating - Fix Microsoft 365 apps that won't install, get stuck updating, or show error codes — user-level steps that don't require admin rights.
How to Fix Microsoft 365 Apps Not Signing In - Fix Microsoft 365 apps when they keep asking for your password, show Disconnected," or won't sign in — credentials, account settings, and repairs.
How to Fix Microsoft 365 Apps Running Slowly - Fix slow performance across Microsoft 365 apps — covering add-ins, hardware acceleration, Office cache, file bloat, and repair.
How to Fix "Product Activation Failed" and License Errors in Microsoft 365 Apps - Fix the "Product Activation Failed" or "Unlicensed Product" banner in Word, Excel, or other M365 apps with user-level steps — no admin required.
How to Fix "Something Went Wrong" Error in Microsoft 365 - Troubleshoot and fix the generic 'Something went wrong' error when trying to open or sign in to Microsoft 365 applications.

Understanding Adobe Licensing and Common Access Issues - Adobe licenses control which applications and features you can use.
Understanding How to Set Up Your Home Office IT - Set up your home office IT the right way — Wi-Fi, monitors, VPN, printers, and security. A step-by-step checklist for remote and hybrid workers.
Understanding Microsoft 365 Apps - Microsoft 365 includes dozens of apps beyond Outlook, Word, Excel, and PowerPoint.
Understanding Microsoft 365 Licensing and Plan Differences - Compare Microsoft 365 Business and Enterprise plans, find out which license you are actually on, and see why a feature like Copilot is missing.
Understanding What to Do When You Get a New Computer - Your complete first-day IT checklist for a new work computer — sign in, set up email, sync files, secure your account, and personalize your workspace.
Understanding What to Do When You Leave or Change Jobs - Your IT offboarding checklist before leaving a job — save personal files, transfer MFA, export contacts, and clean up your devices.
Understanding Your First Week of IT — What to Set Up and Why - Everything you need to set up in your first week at a new job — email, Teams, passwords, MFA, OneDrive, and more.
Understanding Your Microsoft 365 Account - A plain-English guide to what you can change yourself in Microsoft 365 (password, MFA, signature, profile) versus what requires an IT ticket.