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Licensing & Setup
Which app does what, licensing basics, new device setup, and checklists for new hires and departures.
22 guides in this category.
How-To Guides
- How to Change Your Profile Photo in Microsoft 365 — Update your work profile photo once so it reaches Outlook, Teams, and SharePoint, plus what to do when the option is blocked by your organization.
- How to Fix Microsoft 365 Apps Not Installing or Updating — Fix Microsoft 365 apps that won't install, get stuck updating, or show error codes — user-level steps that don't require admin rights.
- How to Fix Microsoft 365 Apps Not Signing In — Stuck at "Connecting" or "Need Password" — Fix Microsoft 365 apps when they keep asking for your password, show Disconnected," or won't sign in — credentials, account settings, and repairs.
- How to Fix "Product Activation Failed" and License Errors in Microsoft 365 Apps — Fix the "Product Activation Failed" or "Unlicensed Product" banner in Word, Excel, or other M365 apps with user-level steps — no admin required.
- How to Fix "Something Went Wrong" Error in Microsoft 365 — Learn how to troubleshoot and fix the generic 'Something went wrong' error when trying to open or sign in to Microsoft 365 applications.
- How to Install Approved Software (Company Portal / Self Service) — Safely install IT-approved software without needing administrator rights using the Company Portal on Windows or Self Service on Mac.
- How to Manage App Permissions and Connected Apps in Microsoft 365 — Review and revoke third-party app access to your Microsoft 365 account. Keep your data private by managing connected apps.
- How to Set Up Microsoft 365 for a Small Business — Set up Microsoft 365 end to end: pick a plan, connect your domain, create users, turn on MFA, and get shared files working in your first week.
- How to Set Up Microsoft 365 on a Mac — Are you a Mac user in a Windows world? Learn how to properly install and configure Word, Excel, and Outlook on macOS.
- How to Set Up Microsoft 365 on a New or Personal Device — Set up Microsoft 365 on a new or personal computer — install apps, sync OneDrive, configure Outlook, sign in to Teams, and secure your account.
- How to Use Keyboard Shortcuts to Work Faster in Windows and Microsoft 365 — This article provides a comprehensive reference of the most useful keyboard shortcuts for Windows, Outlook, Word, Excel, PowerPoint, Teams, and your...
Troubleshooting
- Fix "You do not have access to this service" in Adobe — Resolve the "You do not have access to this service" error in Adobe Acrobat. Fix profile conflicts with our step-by-step troubleshooting guide.
Explainers
- Understanding Adobe Licensing and Common Access Issues — Adobe licenses control which applications and features you can use.
- Understanding How to Set Up Your Home Office IT — A Remote Worker's Checklist — Set up your home office IT the right way — Wi-Fi, monitors, VPN, printers, and security. A step-by-step checklist for remote and hybrid workers.
- Understanding Microsoft 365 Apps — What Each App Does and When to Use It — Microsoft 365 includes dozens of apps beyond Outlook, Word, Excel, and PowerPoint.
- Understanding Microsoft 365 Business Basic vs Standard — A clear, plain-English comparison of Microsoft 365 Business Basic and Standard to help you choose the right plan for your small business.
- Understanding Microsoft 365 Licensing and Plan Differences — Your Microsoft 365 license determines which apps and features you can use.
- Understanding the Microsoft 365 Admin Center for Non-IT Owners — A plain-English tour of the Microsoft 365 admin center for business owners: what each section does, the tasks you will actually use, and what to leave alone.
- Understanding What to Do When You Get a New Computer — First-Day IT Checklist — Your complete first-day IT checklist for a new work computer — sign in, set up email, sync files, secure your account, and personalize your workspace.
- Understanding What to Do When You Leave or Change Jobs — IT Offboarding Checklist — Your IT offboarding checklist before leaving a job — save personal files, transfer MFA, export contacts, and clean up your devices.
- Understanding Your First Week of IT — What to Set Up and Why — Everything you need to set up in your first week at a new job — email, Teams, passwords, MFA, OneDrive, and more.
- Understanding Your Microsoft 365 Account — What You Can (and Can't) Change Yourself — A plain-English guide to what you can change yourself in Microsoft 365 (password, MFA, signature, profile) versus what requires an IT ticket.