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How to Fix "Your Organization's Policies Are Preventing Us" Error ​

Estimated Time to Fix: 2 minutes

Applies to: Microsoft Word, Excel, Outlook, PowerPoint
Article Type: Troubleshooting
Last Updated: 2026-07-20

Summary ​

This article explains what causes the "Your organization's policies are preventing us from completing this action for you" error and what you can do about it.

Symptoms ​

  • You click a hyperlink in an email or document and receive this error instead of the website opening.
  • You try to install an Office Add-in and this error blocks the installation.
  • You attempt to sign into a non-approved third-party app with your work account.

Prerequisites ​

  • None required.

Instructions ​

1. Understand Why the Error Happens ​

  1. This error is almost always intentional. Your IT department has configured Microsoft 365 security policies to block specific actions to protect company data.
  2. It typically occurs when clicking links to known malicious websites, opening files from untrusted sources, or installing unapproved software.

2. Bypass the Error for Legitimate Links ​

  1. If the error occurs when clicking a hyperlink, highlight the link text.
  2. Right-click the highlighted text and select Copy.
  3. Open your web browser (Edge or Chrome), right-click the address bar, and select Paste and go.
  4. (Note: If the website is actually blocked by your company firewall, it still will not load in the browser).

3. Request an Exception ​

  1. If you believe the blocked action is necessary for your job, you must request an exception from the IT department.
  2. Navigate to your company's IT Help Desk portal.
  3. Submit a ticket detailing exactly what link you are trying to open or what Add-in you are trying to install. Include a screenshot of the error message.

Troubleshooting ​

WARNING

Never attempt to disable your computer's firewall or antivirus to bypass this message. Doing so violates company security policy and will trigger an alert to the IT security team.

Symptom / ErrorPotential CauseSolution
Error appears when opening an Excel file from an emailProtected ViewSave the file to your OneDrive or Desktop first, right-click it, select Properties, check Unblock, and click OK.
Error happens when installing a Word Add-inStore blockedThe Microsoft Office Add-in Store is disabled by default for security. Submit an IT ticket to request the specific Add-in.