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5 min fix 2 min read Recently reviewedBeginner

By , IT support technician

Quick Answer

Go to mysignins.microsoft.com/security-info, click Add sign-in method, choose Passkey (or 'Windows Hello'), and follow the prompts to register your device's PIN, fingerprint, or Face ID as a permanent login credential.

How to Use Passkeys Instead of Passwords in Microsoft 365 ​

Estimated Time to Fix: 5 minutes

Applies to: Microsoft 365, Windows 11, Windows 10, macOS, iOS, Android
Article Type: How-To
Last Updated: 2026-07-20

Summary ​

This article guides you through setting up and using a passkey (such as Windows Hello, Face ID, or Touch ID) to sign in to your Microsoft 365 account without typing a password.

Prerequisites ​

  • A device that supports passkeys (Windows Hello, Mac with Touch ID, iPhone, or Android).
  • The Microsoft Authenticator app (optional, but recommended for mobile passkeys).

Instructions ​

1. Register a Passkey for Your Account ​

  1. Open your web browser and go to myaccount.microsoft.com.
  2. Sign in with your current Microsoft 365 email and password.
  3. Click on Security info in the left menu.
  4. Click Add sign-in method and select Passkey from the dropdown menu.
  5. Click Add and follow the on-screen prompts to create the passkey on your current device.
  6. Your browser will prompt you to use your device's biometric scanner (fingerprint, face recognition, or PIN) to confirm the setup.

2. Sign In Using Your Passkey ​

  1. The next time you sign in to Microsoft 365 (e.g., at office.com), enter your email address and click Next.
  2. Click Sign in with a passkey or Use Windows Hello or a security key.
  3. Use your fingerprint, face, or device PIN when prompted.

3. Verify Success ​

  1. You should be able to access your Microsoft 365 dashboard immediately after authenticating with your biometrics, skipping the password screen entirely.

Troubleshooting ​

WARNING

If your company IT department has not enabled passkey support for your organization, you may not see "Passkey" in the "Add sign-in method" dropdown.

Symptom / ErrorPotential CauseSolution
Passkey option is missingOrganization policy restricts itHow to Submit an Effective IT Support Ticket
Device prompts for password instead of biometricsBrowser issue or passkey not saved locallyTry clearing your browser cache or re-adding the passkey in Security info.