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How These Guides Are Checked
The short version: one working IT technician writes these guides, a set of automated checks reads Microsoft's own announcements against them every night, anything found wrong is corrected in public, and a guide is only ever called verified when a person has opened the product and checked it. Every guide tells you which of those things is true of it. Here is what each one means.
Who writes them
Scot — one person, ten years on help desks and escalation queues, writing the fixes that actually worked. There is no content team, no AI-generated filler, and nobody paying for placement. If a guide is wrong, it is wrong because one person got it wrong, and the same person fixes it.
What is read against them every night
Microsoft moves menus and retires features constantly. Instead of trusting the calendar, the site reads first-party sources — the Microsoft 365 Roadmap, Microsoft Learn's release notes for Outlook, Teams, Windows and OneDrive, the Office release notes, and Google's Workspace and Chrome release feeds — and looks for announcements that contradict a guide.
When it finds one, two things happen. If the announcement says plainly what changed, the guide is corrected from the announcement's own words and the correction is published. If it only says that something changed, the guide is flagged for a person to check — and the guide says so, at the top.
Two limits, stated plainly:
- This finds changes Microsoft has published. It does not confirm a guide against the product. A screen can change without an announcement, and an announcement can be vaguer than a guide needs.
- The reading started on 5 August 2026. Anything published before that was never evaluated against a guide. That is why the line under a byline names a window, not a promise.
Guides about tools nothing here watches — Zoom, Slack, Adobe, a printer's own software — carry no such line. Silence is the honest state.
What the labels at the top of a guide mean
| You see | It means |
|---|---|
| Updated 9 Mar 2026 (grey) | The file changed on that date. Nothing more — it is a fact about the file, not a claim about the contents. |
| Verified 3 Aug 2026 (green) | A person opened the product on that date and checked the steps against it, usually naming what was checked. This is rare, and it stays rare on purpose: it is a promise only a person can keep, and the site does not make it by machine. |
| Checked against … between 5 Aug and 22 Aug 2026 | The automated reading described above, for this guide: which sources cover it, and the window they were read over. It says nothing published in that window has been linked to this guide. It never says the guide is right. |
| One detail in this guide is awaiting a product check (amber) | The checks raised a question about a step that only a person at the screen can settle. The guide stays up because the rest of it still holds; if your screen does not match, use the Report issue link beside that step — it reaches the person who maintains the guide. |
| Corrected 16 Aug 2026 | The guide used to say something that was not true. The notice says what, and links to every correction to this guide. |
What gets corrected in public
The corrections page lists every factual correction to a published guide — newest first, with what the guide used to say. It records only things the site previously said that were not true; rewordings and typo fixes do not qualify. There is an RSS feed for anyone who links these guides from an internal knowledge base and needs to know when one of them stops being true.
What this site will never claim
- That a guide is "up to date" or "accurate" as a blanket statement. Only the specific labels above, each backed by something the site can show.
- A "people found this helpful" count. Nothing is stored that could make one, and an invented number is worse than none.
- Affiliation with Microsoft. No Ticket Needed is independent and is not endorsed by Microsoft or anyone else.
How to report a problem
Every step has a Report issue link, and every guide ends with Did this solve your problem? Both reach the person who writes the guides. A report that names the step and what your screen showed instead is usually enough to fix it the same week.