No Ticket Needed

Appearance

How to Change Your Microsoft 365 Password from Your Phone

Applies toMicrosoft 365 (all plans), iPhone, Android
4 min fix Updated 9 Aug 2026

By , 10+ years in IT support and helpdesk How these guides are checked

Quick Answer

Open your mobile browser, go to myaccount.microsoft.com, sign in, and tap Change password to update your credentials.

Checked against Microsoft Learn - end of support and retirement, Microsoft 365 Roadmap and between 5 Aug 2026 and 12 Sep 2026. Nothing published in that period has been linked to this guide.

Estimated Time to Fix: 4 minutes

Summary ​

Change or reset your Microsoft 365 work password directly from your iPhone or Android phone — no computer needed. This guide covers both changing a known password and resetting a forgotten one.

Before You Start ​

  • A Microsoft 365 work or school account.
  • A phone with a web browser (Safari, Chrome, or any mobile browser).
  • For password reset: Self-Service Password Reset (SSPR) must be enabled by your organization. Most organizations have this turned on.

Instructions ​

1. Change Your Password (You Know Your Current Password) ​

Use your phone's web browser to change your Microsoft 365 password.

  1. Open Safari (iPhone) or Chrome (Android) and go to myaccount.microsoft.com.
  2. Sign in with your work email and current password.
  3. Tap your profile picture or name in the top-right corner.
  4. Tap Change password (or go to Security info > Change password).
  5. Enter your current password.
  6. Enter your new password and confirm it.
  7. Tap Submit.

Your password is changed immediately across all Microsoft 365 services.

TIP

Strong password tips: Use at least 12 characters, mix uppercase and lowercase letters, include numbers and symbols, and avoid common words or patterns. See How to Create and Use Strong Passwords for more guidance.

2. Reset a Forgotten Password (Self-Service Password Reset) ​

Use SSPR if you've forgotten your password and can't sign in.

  1. Open your phone's browser and go to login.microsoftonline.com.
  2. Enter your work email address and tap Next.
  3. On the password screen, tap Forgot my password (or Can't access your account?).
  4. Complete the CAPTCHA verification.
  5. Choose a verification method:
    • Text message — Enter your registered phone number to receive a code via SMS.
    • Phone call — Receive an automated call to your registered number.
    • Email — Receive a code at your alternate email address.
    • Authenticator app — Approve the sign-in via the Microsoft Authenticator app.
  6. Enter the verification code you receive.
  7. Enter a new password and confirm it.
  8. Tap Finish.

Your password is reset. Use it to sign in on all your devices.

If none of those verification options looked familiar, nothing is registered on your account yet — and self-service reset only works if you set it up before you need it. Register a method now, while you still have access: How to Set Up Self-Service Password Reset (SSPR) covers adding a phone number, the Microsoft Authenticator app, and a personal email address from this same phone.

WARNING

If you see "You are not enabled for self-service password reset", your organization hasn't turned on this feature. In this case, contact your IT helpdesk to reset your password. See How to Reset Your Microsoft 365 Password When You Are Locked Out.

3. Update Your Password on Your Phone's Apps ​

After changing your password, update it in all work apps on your phone so they don't lose connection.

  1. Open the Outlook mobile app. If prompted, enter your new password.
  2. Open the Teams mobile app. Sign out and sign back in with your new password if prompted.
  3. Open any other work apps (OneDrive, SharePoint, etc.) and enter the new password if prompted.

4. Verify the Password Change ​

Confirm your new password works everywhere.

  1. Sign in to Outlook on your phone with the new password.
  2. If you have access to a computer, sign in to office.com with the new password.
  3. If both work, the password change is complete.

Troubleshooting ​

WARNING

After changing your password, your computer may prompt you to enter the new password when you next unlock it. If your computer is domain-joined and you're working remotely, you may need to connect to VPN first so the new password syncs with your organization's network.

Symptom / ErrorPotential CauseSolution
"You can't change your password here"Organization uses a different password systemYour company may use an on-premises Active Directory. Check if they have a separate password portal, or ask IT where a password held in on-premises Active Directory is changed from a phone.
"Password doesn't meet requirements"New password too simpleUse at least 12 characters with a mix of uppercase, lowercase, numbers, and symbols. Avoid reusing recent passwords.
"Self-service password reset is not enabled"IT hasn't enabled SSPRContact your IT helpdesk directly — they'll need to reset it for you.
Outlook keeps asking for password after changeCached credentials are staleIn the Outlook app, go to Settings > tap your account > Reset Account. Re-enter the new password.
Teams won't accept the new passwordCached token from old sessionSign out of Teams completely, force-close the app, and sign back in with the new password.
Computer won't accept the new passwordPassword not synced to on-premises ADConnect to your company VPN, lock your computer (Windows + L), and sign in with the new password.

Last updated:

Frequently asked questions

Can I reset my password from my phone if I forgot it?
Yes. On the sign-in screen, tap 'Forgot my password'. You will need access to your alternative email or phone number to verify your identity.
Will changing my password log me out of the Outlook app?
Yes. After changing your password, you will be prompted to sign back into Outlook, Teams, and any other Microsoft apps on your phone.