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How to Fix Wi-Fi Connection Issues on Windows 11
Applies to: Windows 11
Article Type: Troubleshooting
Last Updated: 2026-01-14
Summary
This article helps resolve common Wi-Fi problems, such as dropping connections, "No Internet" errors, or the Wi-Fi option disappearing entirely.
Prerequisites
- Verify other devices (e.g., phone) can connect to the Wi-Fi.
- Know your Wi-Fi password.
Instructions
1. Run the Network Troubleshooter
This tool resets the wireless adapter and clears DNS settings.
- Go to Settings > System > Troubleshoot.
- Click Other troubleshooters.
- Click Run next to Network Adapter.
- Select Wi-Fi if prompted.
2. Reinstall the Network Adapter Driver
Corrupted drivers are the #1 cause of Wi-Fi failure.
- Right-click the Start button and select Device Manager.
- Expand Network adapters.
- Right-click your Wi-Fi adapter (look for "Wireless", "Intel", or "Realtek").
- Select Uninstall device.
- Important: Do not check the box to "Attempt to remove the driver for this device" (unless instructed by IT).
- Click Uninstall.
- Restart your computer immediately. Windows will reinstall the driver automatically upon boot.
3. Network Reset
If all else fails, a full network reset allows you to start fresh.
- Go to Settings > Network & internet > Advanced network settings.
- Click Network reset.
- Click Reset now > Yes.
- The computer will restart automatically after 5 minutes.
Troubleshooting
DANGER
After a Network Reset, you will need to re-enter your Wi-Fi password.
| Symptom / Error | Potential Cause | Solution |
|---|---|---|
| "Can't connect to this network" | Forgot Password | Select "Forget" on the network and rejoin. |
| Wi-Fi Icon Missing | Hard Switch | Check for a physical Wi-Fi switch on your laptop. |