Working with IT

For the times you do need IT - write tickets that get answered the first time, request software and exceptions, and speak the helpdesk's language.

9 guides in this category.

How-To Guides

How to Give and Receive Remote IT Support - Is IT asking to take over your screen? Learn how to safely grant remote access and what to close before they connect.
How to Request an Exception from the IT Help Desk - Formally request administrative rights, bypassed firewalls, or unapproved software without your ticket getting immediately rejected.
How to Request IT Setup for a New Hire - Get a new starter set up in one ticket instead of six, using a two-week lead time and a copy-paste template IT can act on without asking you anything.
How to Request New Software or App Access at Work - Need a paid license for Adobe or access to a new web app? Learn the proper process for requesting software approvals.
How to Send a Debug Log to IT (When Apps Keep Crashing) - Collect the hidden error logs that IT needs to fix an application that keeps crashing on your computer.
How to Submit an Effective IT Support Ticket - Write a clear, detailed IT support request so the helpdesk team can diagnose and resolve your issue faster.

What to Do When Microsoft 365 Is Down - An outage playbook: confirm the outage, report it once, keep working with offline files and cached mail, and check the right things when service returns.

Understanding Common IT Terms — A Plain English Glossary - A plain-English glossary of the IT words you hear at work — accounts, files, networking, devices, email, and the everyday terms in between.
Understanding the IT Admin Ticket Deflection Toolkit - A free toolkit for IT admins, office managers, and helpdesk teams to eliminate repetitive user tickets using No Ticket Needed self-service guides.