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How to write a good IT ticket, the universal restart fix, and other guides that don't fit one category.
17 guides in this category.
How-To Guides
- How to Add or Remove Users in Microsoft 365 Admin Center — A simple guide to onboarding new employees or offboarding departing staff by adding or removing users in Microsoft 365.
- How to Find Any File on a Mac (Finder & Spotlight) — Can't find that PDF you downloaded? Learn how to master Finder and Spotlight Search to locate lost files instantly.
- How to Fix Common Computer Glitches by Restarting — Fix common computer glitches like freezing apps and slow performance. Learn how to perform a proper restart to resolve system issues quickly.
- How to Give and Receive Remote IT Support — Is IT asking to take over your screen? Learn how to safely grant remote access and what to close before they connect.
- How to Manage Microsoft 365 Subscriptions and Billing — Learn how to view your Microsoft 365 invoice, update your credit card, and cancel unused licenses to save your small business money.
- How to Request an Exception from the IT Help Desk — Learn how to formally request administrative rights, bypassed firewalls, or unapproved software without your ticket getting immediately rejected.
- How to Request New Software or App Access at Work — Need a paid license for Adobe or access to a new web app? Learn the proper process for requesting software approvals.
- How to Send a Debug Log to IT (When Apps Keep Crashing) — Learn how to collect the hidden error logs that IT needs to fix an application that keeps crashing on your computer.
- How to Submit an Effective IT Support Ticket — Write a clear, detailed IT support request so the helpdesk team can diagnose and resolve your issue faster.
- How to Take and Share Screenshots on a Mac — Learn the essential keyboard shortcuts for capturing your screen, grabbing a specific window, and annotating images on macOS.
Explainers
- Understanding Common IT Terms — A Plain English Glossary — A plain-English glossary of the IT words you hear at work — accounts, files, networking, devices, email, and the everyday terms in between.
- Understanding the IT Admin Ticket Deflection Toolkit — A free toolkit for IT admins, office managers, and helpdesk teams to eliminate repetitive user tickets using No Ticket Needed self-service guides.
- Understanding Mac Keyboard Shortcuts for Windows Users — Switching from PC to Mac? Learn the essential keyboard shortcuts and the difference between the Control, Option, and Command keys.
- Understanding Microsoft Viva Insights: Can My Boss See My Activity? — A clear explanation of what Viva Insights is, why it sends you daily emails, and what data your manager can actually see.
- Understanding Which Accounting Software Integrates Best with Microsoft 365 — A comparison of QuickBooks, Xero, and FreshBooks to see which accounting platform plays nicest with Microsoft 365 and Excel.
Other
- What to Do When Microsoft 365 Is Down — An outage playbook: confirm the outage, report it once, keep working with offline files and cached mail, and check the right things when service returns.
- What to Do When You're Assigned a Mac at a Windows Company — A survival guide for using a MacBook when the rest of your company uses Windows, covering keyboard shortcuts, file sharing, and software quirks.